led neon

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    Our service philosophy
    Customer First, Service Foremost
    Before Selling: offers adequate and correct information to help customers make the right choice
    After Selling: Offers technical support and timely solutions to the guests feedback.
    Can offer the satisfied, gratified service to you before selling, sell and after selling
    Our management 
    Customers are our livelihood patrons.
    Pressing ahead with the CS strategy through TSM (Total Satisfaction Management) involving the entire staff.
    Quality-Taking customer satisfaction as the standard. Product is morality. Researching use technologies and organize production according to customers’ demands to satisfy customers.
    Cost-Creating more value for customers than competitors.
    Delivery-Extending direct-supply customers, shortening delivery time and making deliveries in accordance with contracts.
    Service-Customer service is an embodiment of people service. Early establishing the interactive system integrating production, sale and research with customers.
    Environment-Linking customers and employees. Adapting to external environment, purifying plant environment and optimizing working environments.
    Innovation-Entire-staff involvement to enhance the five links above for sound cycle.
    After sales service principle
    "My products, I take the responsibility", "Client's satisfy is our service target", "take fully responsibility until the customer satisfied", insist in "customer oriented".
    Quality control
    All of our LED products are controlled by the following international safety standards:
    European: Our products fulfill IEC/EN 60598-1, IEC/60598-2-x (x instand the standard number by end use) by GS  or CE Approval or CB scheme.
    North America : Our product meets UL, CSA or ETL approvals under the standards UL 1598 or UL 48 etc.
    China and Asia : Our products fulfill GB7000.1, GB7000.x (x instand the standard number by end use) by CCC or CQC Approval.
    All of our production procedure are controlled by ISO9000 Quality Control System.
    Complaint Center
    Please send your suggestions and complaint to Postmaster@olites.com, thank you very much.
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